DELIVERIES INTRODUCTION

Your precious purchases will be wrapped in tissue paper and packed up in eco friendly packaging and sent to you in line with our delivery policy below. We are excited for you to receive your parcel and really hope that you love it.

DELIVERY METHODS

At checkout you will be able to select from one of the following delivery methods subject to your delivery address;

UK

Free Delivery (3-5 working days) [If basket value is over £75.00]

Standard Delivery (3-5 working days)

Express Delivery (Next working day)

Saturday Delivery (Saturday delivery)

EUROPE

Standard Delivery (3-5 working days)

Express Delivery (1-2 working day)

NORTH AMERICA

Standard Delivery (3-5 working days)

SOUTH AMERICA

Standard Delivery (5-7 working days)

ASIA

Standard Delivery (5-7 working days)

AUSTRALASIA

Standard Delivery (5-7 working days)

AFRICA

Standard Delivery (5-7 working days)

REST OF THE WORLD

Standard Delivery (5-7 working days)

DELIVERY PERIODS

This table indicates the typical delivery periods for the different delivery methods. Delivery method Typical delivery period Standard delivery dispatched within 3-5 working days, these periods run from the close of business on that day. If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day. These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

DELIVERY CHARGES

Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT. Delivery method Charges:

Delivery method Charges;

UK

Free Delivery (3-5 working days) [If basket value is over £75.00]

Standard Delivery (3-5 working days) £3.99

Express Delivery (Next working day) £6.99

Saturday Delivery (Saturday delivery) £8.99

EUROPE

Standard Delivery (3-5 working days) £11.99

Express Delivery (1-2 working day) £24.99

NORTH AMERICA

Standard Delivery (3-5 working days) £34.99

SOUTH AMERICA

Standard Delivery (5-7 working days) £44.99

ASIA

Standard Delivery (5-7 working days) £44.99

AUSTRALASIA

Standard Delivery (5-7 working days) £44.99

AFRICA

Standard Delivery (5-7 working days) £44.99

REST OF THE WORLD

Standard Delivery (5-7 working days) £44.99

* Orders after 1pm will be processed on the next working day.

* Free UK Standard Delivery on all orders over £70.00 placed before 1pm Monday-Thursday. Friday orders are dispatched same day but might not arrive until Monday.

ADDITIONAL DELIVERIES & COLLECTIONS

If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection. Once dispatched, any non-delivered items are not the responsibility of the seller until returned to sender, at which time a refund will processed..

DELIVERY PROBLEMS

If you experience any problems with a delivery, please contact us by email to [email protected] or through our contact form on our website. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:

You provided the wrong address for delivery.

There is a mistake in the address for delivery that was provided.

The address for delivery is not reasonably accessible.

The address for delivery cannot safely be accessed.

Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

RETURNS INTRODUCTION

We want you to love your item from The Clobber Loft but we know that sometimes that’s just not the case so here is our returns policy.

We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers all our world wide.

This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014.

RETURNS

Please make sure that when you are trying on garments or footwear you refrain from wearing fake-tan, makeup, perfume or deodorant which may mark or leave a scent on the item. If we receive a returned item in imperfect condition then a refund will be at our discretion.

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

We receive the returned product within 30 days following the date of delivery of the product

The returned product is unused, in its original packaging, with any labels still attached, and

Otherwise in a condition enabling us to sell the product as new

You comply with the returns procedure set out below; and

None of the exclusions set out below apply.

SALE ITEMS

Any sale items purchased from our site have a 30 day return to be refunded via a gift card or exchanged for another size/product or a credit for the like amount credited to an e-wallet account.

Refunds will not be given for any sale items.

RETURNS PROCEDURE

You will need to login into your user account, go to order history and click on the relevant order number left hand side.

On the right side of the order you will see a return tick box, tick the box and select the reason for return. Click continue. You will receive an e-mail with the returns form to print of and send back with the garment.

In order to take advantage of your rights under this returns policy, you must: Fill in the Returns Form and the Returns Form must be sent along with the goods. Products returned under this policy must have a tracking number and be sent to:

  • The Clobber Loft
  • 137 Hunts Pond Road
  • Park Gate
  • Southampton
  • SO31 6RD

You will be responsible for paying postage costs associated with returns under this policy.

EXCLUSIONS

The following products may not be returned under this policy:

Goods that have been used, worn, washed, modified or damaged in anyway.

Any pierced jewellery and underwear, unless faulty are exempt from being returned.

FAULTY ITEMS

Very occasionally there may be a fault with an item. If this is the case with an item you have purchased please contact us by email at [email protected] referencing your order number in the subject.

We will do all that we can to rectify the issue. In the event of a return of a faulty item we will cover all the postage costs.

REFUNDS

We will give you a refund for the full price of any non-sale product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us). Sale items will be refunded by a gift card.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process our refunds as soon as we can once we have received the item and the condition is as per our policy. The refund will be processed via your original payment method within 10 working days of receipt of the item.

The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed faulty.

EXCHANGES

If you need to exchange an item you have purchased please contact us by email at [email protected] referencing your order number in the subject. We will do our best to swap it for you.

IMPROPER RETURNS

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product.

We are here to help you – just ping us an email at [email protected] and we will do everything we can to make sure that you are happy and satisfied with our products and service.